Politique de remboursement

Refund Policy

At PawJoy, customer satisfaction is our priority.

Returns

We accept returns within 30 days of receiving your order. To be eligible, items must be unused, in original condition, and in original packaging.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will gladly offer a replacement or full refund.

Non-Returnable Items

For hygiene and safety reasons, used pet products cannot be returned.

Refunds

Once your return or claim is approved, refunds will be processed to your original payment method within 5 to 10 business days.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, orders may already be in processing.

Shipping Costs

Original shipping fees are non-refundable unless the error was caused by us.

Contact Us

For all refund or return requests, please contact us at:

pawjoy.officiel@gmail.com